Here you will find information on what terms apply when you shop with us. If you do not receive an automatic confirmation of your order via e-mail, please contact customer service immediately.
If you are a minor (younger than 18 years old) you must have your parents ‘ approval to make an order at www.snowroller.co.
We reserve for misprints and incorrect pricing on the site, and may refuse orders.
We want you to be happy with your item. Therefore, you can change your mind and return the products within 14 days. The only condition is that the item comes back to us in its original condition, including the original packing material and labels. If you have got the wrong item or a defective item, we will pay for the return cost. Follow the instructions outlined below to send back the product to us. If you have purchased via Stripe and wish to return the goods, it is important to contact Snowroller directly and let us know.
Once we have received and investigated the return parcel we will refund your order. If the product, the original packing material or the labels are damaged the parcel will be sent back to the customer. During July the refund time may be somewhat longer. For security reasons we will refund the amount to the same card/account that the original payment was made from. Any refund is credited to you using a unique reference number identifying. Therefore, the card information is not stored by Snowroller.
The Norwegian “Angrerettloven” entitles you to regret your purchase. The right of cancellation requires that you no later than 14 days after you receive the delivery give us a notice (cancellation period). In the case of a properly completed return the item’s full price is refunded to buyer. A return form is sent together with the product in the parcel. This must be filled out and sent to us together with the product you want to return. Items must be returned in the same condition as they were received and should be able to be sold as a new item. In practice, this means that it must be returned in the same condition and quantity as when you received it. If not, the product will be returned to the sender. We recommend sending the return parcel with a tracking number. The return costs are carried by the consumer unless the seller has breached the agreement or the seller according to the agreement has delivered a replacement item, because the ordered item was not available.
If you receive a defective or misdirected item, please contact our customer service as soon as possible. If the item is damaged on delivery, please contact customer service no later than 14 days. Of course, we are responsible for the shipping cost for fault shipping and complaints.
Once we have approved your complaint, one of the following things happen:
- If it is possible to repair the item, we will refund your disbursement when you get a receipt.
- You get a new identical item.
- You get back the money you paid for the item.
Refuse receiving orders
If a customer order a product and refuses to receive the package, a fee of 250 NOK will be applied.
Laws and litigation
Purchases through Snowroller.co are governed by the Norwegian Cancellation Act (Angrerettsloven) and the Norwegian Consumer Purchase Act (Forbrukerkjøpsloven). More information about your rights and duties as a consumer can be found at the Norwegian Consumer Council (Forbrukerrådet). When using Stripe, see Stripe’s own terms in the payment phase.
We collect personal information in order to offer excellent customer service, and to be able to deliver the products we sell to you as a customer. In order to complete the process, we are dependent on sufficient information. In accordance with the Personal Data Act we need your consent to processes this information.
The information you provide us is only available to Snowroller. You have the right to take any part of the information recorded about you, and you can require Snowroller to remove or correct the personal information about you. By authorizing Snowroller’s purchase terms, you agree to the above.