F.A.Q.s

Placing an Order

How do I place an Order?

1. Click on the product you want to order
2. Choose your size in the dropdown menu
3. Click on “Buy now” or “add do basket”
4. Insert your payment information and click “pay” or “place order”
5. The order is placed when you reach the thank you page
6. You will receive a order confirmation to your e-mail

Who should I to contact if I have any queries?

Send an e-mail to hello@snowroller.co and we will help you as soon as we can.

Can I Cancel Or Change My Order?

If the ordrer already is processed it is usually to late to change information or add items to an existing order. However, you can always send an e-mail to out customer service and we will do our best to help you.

Shipping and delivery

Do You Ship Internationally?

Yes, we ship worldwide.

What Shipping Methods Are Available?

We send our parcels with TNT Express.

How Long Will It Take To Get My Package?

Packages will be dispatched after 0-2 business days, unless specified otherwise on the product page. If it takes longer, our goal is to let you know via email or phone.

You will be notified by e-mail when the order is initiated. The estimated shipping time is approximately 3-10 business days.

Do I have to pay customs when I order from Snowroller.co?

If you order to other contries than Norway you will receive additional customs and tax.

Return and refund

How long do I have to return my order?

You have to return your order within 14 days from the day you received it.

How do I change my product into another size or color?

If you want to change your product into another size or color you have to send an e-mail to hello@snowroller.co. Please send us information about your order number and what size or color you want to change your product into.

Does it cost anything to change my product into another size or color?

No. We will pay for the shipment for both the new product and the one you are returning.

How do I return my products?

To return your product you have to fill inn the return form you got with your order. Then you have to send the parcel to the address that is written on the return form.

When do you refund my order?

We will refund your order as soon as we receive your return at our warehouse.